AI support, mapped before it's built
For service small businesses

Your customer journey, woven into a bot that actually runs it.

Hatchloom maps how your business really sells and supports, then ships a custom AI support bot that lives on your website — answering service questions, tracking packages, and recovering carts around the clock, and handing off the things only a human should touch.

Start a mapping callSee how the engagement runs

Prefer email? hatchloom-5@polsia.app

Build
$3k–$5k fixed
After launch
Monthly retainer
Mode
24/7, human handoff
Journey map · live
3 handoffs / 14 nodes
VisitautoAskautoOrder?autoTrackautoBuyautoHandoff · billingHandoff · refundHandoff · bespokeSMS recover · opt-in
Auto-resolved
71%
Handoff to human
14%
Cart recovered
+9.2%

One artefact per engagement — the map we build against, not a template.

FAQ

The questions SMB owners ask before they sign.

Quick answers about how the bot sounds, what it sees, and who owns the data when we're done.

Try it now

Ask the bot what makes it different, what it does on a real engagement, how to scope yours.

This is the demo version of the Hatchloom bot — same prompts, same escalation rules, same "stay on the product" hard guardrails. On a real build, it runs against your operation's mapped knowledge base, with your voice, your policy, your hours. The widget reads on the page the visitor is already on, and hands off cleanly when a human should touch.

  • Answers the service questions your inbox keeps getting — without the cold handoff.
  • Reads your operation’s mapped KB; nothing else.
  • TCPA-aware SMS recovery, opt-in only, no implied consent.
Talk to the demo bot

Real responses. No signup.

Hey — this is the demo version of the Hatchloom bot. Ask me about what it does, how the build works, or what an SMS cart-recovery flow looks like. What can I help you sketch today?

Demo version of the Hatchloom bot. Real builds run against your operation's mapped knowledge base.

What the bot does

Four jobs, written against your operation — not copy-pasted from a template.

The bot lives on your website and runs the parts of your customer journey that today lose money to slow replies and broken handoffs. We tune the handoff rules together — so escalation feels like a real referral, not a punt.

01
Answers the service questions your inbox keeps getting
Hours, sizing, return policy, warranty, shipping cutoffs — the bot answers the same five things your team writes back to all day, on the page the visitor is already reading.
02
Tracks packages without a human logging in
A guest drops an order number, the bot pulls status from your carrier, and the visitor gets a plain-English answer. No "we'll email you back" handoff.
03
Recovers carts inside TCPA lines
SMS for abandoned carts is opt-in only, quiet hours respected, and one-tap stop — built so a regulator reading your flow doesn't find a footgun.
04
Escalates only what a human should touch
Refunds, complaints, bespoke quotes, anything billing-tooling-flavoured — the bot hands off cleanly with the full chat transcript so your team opens Slack, not a cold thread.

Built to be a system, not a widget

SMS recovery inside TCPA lines. Disclosures that read on the eye, not the footnote.

The practice comes from shipping a productized AI-first CRM for vertical SMBs. Every prompt and handoff rule in your build is written against how regulators read a flow — not against how fast we could close the last ticket.

How the engagement runs

Four phases, fixed scope at the front, retainer once you've decided.

No surprise change orders. No "we'll quote you after we've started." The map tells us what to build, and we agree on price before phase two opens.

  1. 01
    Map

    We map the full customer journey against what you actually run today.

    Two weeks of interviews with you and your team, screenshots of the tools and notifications that already exist, and a written journey map with the moments where revenue leaks or your team gets stuck.

  2. 02
    Build

    We build the bot against your map, not against a template.

    Every prompt, handoff rule, and SMS flow is written for your operation. Fixed scope, three to five thousand dollars, no ongoing contract until you decide the bot is earning its keep.

  3. 03
    Install

    We install it on your site and your stack.

    Embedded as part of the website, integrated with the carrier, calendar, helpdesk, and CRM you already pay for, with your branding on every reply. No new vendor portal for staff to log into.

  4. 04
    Tune

    A monthly retainer covers tuning, new flows, and platform updates.

    New product line, seasonal hours, a refund policy that changed last Tuesday — the bot stays current against the business you're actually running, not the snapshot from build week.

Engagement

Fixed-scope build. Retainer once it's earning its keep.

We don't charge by the hour and we don't lock you in. The build price is the build price. After install, you decide whether the monthly retainer is worth what it's adding.

Email us to scope yoursRead the FAQ first
Build
$3,000 – $5,000
Fixed scope. One invoice. One cycle.

Included

  • A written journey map of your current flow, with the leaks and the moments where customers wait.
  • A custom-trained support bot embedded on your site, branded to your operation.
  • Direct integrations with your carrier, helpdesk, calendar, SMS provider, and CRM.
  • TCPA-aware SMS cart-recovery flow, opt-in only, with quiet hours and one-tap stop.
  • A written escalation playbook: when the bot hands off, what it sends, who it pages.
After launch
Monthly retainer
Tuning, new flows, and platform updates as your business changes.

Not in scope

  • A template widget you could have self-served.
  • A marketing chatbot that pretends to be a person.
  • Ongoing content writing or social media management.
  • Re-platforming your site, store, or CRM.

FAQ

The questions SMB owners ask before they sign.

If yours isn't here, send it directly: hatchloom-5@polsia.app.

Before you book the mapping call

The four objections worth resolving before the call.

If any of these still feel open, the mapping call is the place to test them against your operation. Skip ahead to intake →

One real conversation

Tell us how your business actually sells. The map comes from there.

No sales deck, no demo under NDA, no SDR cadence. Send us the shape of your operation and a window for a 30-minute call. We'll tell you in plain English whether the engagement fits.

hatchloom-5@polsia.app

Replies in one business day, usually faster.