Two shapes of the engagement, written against the work we actually run. The Build is the map plus the bot at fixed scope — one invoice, one cycle. The Retainer is monthly tuning that only opens once you've decided the bot is earning its keep. No auto-renewal, no per-resolution metric, no surprise change orders.
Two shapes of the engagement
The Build is the map plus the bot at fixed scope — the same custom map the rest of the site walks from each angle. The Retainer is monthly tuning that only starts once you've decided the Build is earning its keep. No auto-renewal, no surprise change orders.
No usage tiers, no per-resolution pricing, no auto-renewal. Prices are on the cards below; the floor every Build quotes inside is the same.
The map, the bot, and direct integrations against the tools you already pay for — written against your operation, not against a template.
Included
After launch — only if you've decided the bot is earning its keep. The Standard retainer is the monthly handoff that keeps the bot current against your operation as it actually runs.
Included
The shape above the Standard retainer — same monthly cadence, heavier lift on the human side. For service operations where a dropped thread has a real cost: after-hours, weekend, or high-touch.
Included
How the engagement opens
The Build ships at fixed scope — one invoice, one cycle — and the Retainer is a one-call exchange you make after launch. There is no auto-renewal under the deliverable, no subscription attached to the bot, no surprise change order waiting in week three.
Same shape every Build runs through, regardless of vertical. The retainer tier (Standard or Premium) is chosen at the one-call exchange, never before.
Map → fixed-scope Build
Two weeks of mapping interviews, then the bot ships at $3K – $5K against the written map. One invoice, one cycle, no per-resolution metric, no usage tier. You keep the build, you keep the journey map, you keep the escalation playbook.
Launch → one-call exchange
After install week you decide, on a single call, whether the bot is earning its keep and whether ongoing tuning is worth a monthly engagement. No checkbox, no auto-renewal, no subscription attached to the bot meanwhile.
Retainer → if yes, tier on the call
If you say yes, the Retainer opens at the Standard or Premium tier — the tier you pick on the same call. One standing change window per month, no extra invoice, no surprise escalator. If you say no, the Build keeps running on its own without a monthly bill stacked underneath.
What ships on the engagement
Results across the fleet
The numbers below cross every Build plus Retainer — resolution rate, first response, cart-recovery, total activity. Same math the weekly report and the experiments view use, drawn against the whole fleet rather than any single client. No client names, no business names, no per-thread detail.
Operator-facing roll-up. Stays quiet until enough signal flows in to be worth reading.
Results across the fleet
Our roll-up is just starting — numbers appear here once your installs collect enough signal.
Every Build ships with a live conversation log; this roll-up crosses all of them. Until a meaningful volume of engagements flows in, we keep this section quiet rather than publish a sample number that doesn't reflect a real customer.
FAQ
Quick answers about what's actually inside the $3,000 – $5,000 Build, when the monthly Retainer opens, the gap between the two shapes, and how the pricing stays fixed once it ships. If yours isn't here, send it directly to hatchloom-5@polsia.app. Read the full FAQ →
Is this for your operation?
Name, an email we can reach, and a sentence on the shape of your operation — the tools you already pay for, the bench time it runs on, the part of the day where threads drop. We'll tell you in plain English whether the Build fits, at what shape, and whether the engagement fits at all. Or jump to the mapping call for the longer intake.
Submitted via the contact-form module — first business day, usually faster.
Three fields, no demo
One intake away
No sales deck, no demo under NDA. Send us the shape of your operation, the tools you already pay for, and a window for a 30-minute call. We'll tell you in plain English which shape of the engagement fits — and whether the engagement fits at all. See how the engagement runs on the landing page.
Replies in one business day, usually faster.