The Hatchloom engagement runs in three fixed phases. Two weeks of mapping interviews. A custom bot install against your map. A monthly retainer that only opens after launch — and only because the build is earning its keep.
How the engagement runs
No surprise change orders. No "we'll quote you after we've started." The map tells us what to build, and we agree on price before phase two opens.
Two weeks of mapping interviews; every service question, every help-desk ticket, every cart-recovery touchpoint documented in the journey map editor. Output: a written map of your current flow, with the leaks and the moments your team gets stuck. Fixed scope. The same map the landing page walks from another angle.
The bot is built against your map (not a template), embedded on the surfaces your customers actually ask on, integrated with the carrier / helpdesk / SMS provider / CRM you already pay for. SMS recovery is opt-in only, quiet hours respected, one-tap stop. Refunds / complaints / bespoke quotes hand off to a human with the full transcript. The same scope the pricing outline weighs in dollars.
New product lines, seasonal hours, a refund policy that changed last Tuesday, and platform updates from the carrier / SMS provider / CRM. Optional, monthly, cancellable — opt in once you've decided the bot is earning its keep. The shape of the engagement runs the same on a 2–3 maker shop at this AOV.
One intake away
No sales deck, no demo under NDA. Send us the shape of your operation, the tools you already pay for, and a window for a 30-minute mapping call. We'll tell you in plain English whether each of the three phases fits — and at what shape. Read more on the landing page.
Three fields, one business day. Submitted via the contact-form module.
Three fields, no demo
One mapping call away
Three fields, one business day. We'll tell you in plain English whether each of the three phases fits — and at what scope. Or read the landing page for how the engagement shapes against the rest of the site.
Replies in one business day, usually faster.
From the field
Three anonymized operators, three leak envelopes, three outcomes from the agent that holds the same-hour / same-minute line. Each tile deep-dives into the listed case — the metrics that moved, the testimonial from the founder, and the build that shipped.
Compliance you can audit
Fixed-scope build at $3,000 – $5,000, retainer only opens once the bot is earning its keep.