For 2-3 maker teams
Made-to-order furniture & home goods

A 24/7 AI agent that holds the speed-to-lead floor on the $1,200 order, across the 4–12 week fulfillment.

A made-to-order furniture or home goods shop runs on the reply. A 4–12 week fulfillment already sits between the inquiry and the delivery; a form that lands on a Monday morning and gets a human reply on Wednesday is the same inquiry the visitor pulled from a faster competitor at noon. The 24/7 AI agent holds the same-minute line on the quote request, the deposit-nudge cadence on a $ $1,200 ticket, and the white-glove delivery coordination across the fulfillment window — so the $2-$3 maker team wakes up to a sorted queue instead of a flat after-hours feed, and the warm $1,800 – $3,600/month envelope lands back on the bottom line.

Worked example, not a guarantee. Sub your own inquiries/mo, AOV, and reply-rate into the band below to rerun against your operation.

Start a mapping callSee the worked example ↓
Inquiry AOV
$1,200 avg
Fulfillment
4–12 wks
Mode
24/7, morning handoff
Price band
2-3 makers · $$1,200 AOV

Build + 1st-month retainer

$19,500 – $36,000

Fixed-scope build, one invoice, one cycle. The same custom map and the same 24/7 agent the service-SMB /speed-to-lead, /slow-reply, and /after-hours pillars scope, retuned for a 2-3 maker shop on a $1,200 order with a 4–12 week fulfillment.

Team
2-3 makers
AOV
$1,200
Leak band
$1.8K – $3.6K/mo

Worked example, not a guarantee. The arithmetic and the underlying assumptions live in the “worked example” section below.

The four findings the vertical surfaces

Four dials on a 2-3 maker shop — each one buys back a slice of the schedule.

Furniture-side reply-loss on a 2-3 maker team is not one problem. It is four leaks at once — the speed-to-lead floor the inquiry side runs on, the reply-loss arithmetic a $1,800 – $3,600/month envelope recovers, the three-job journey the bot covers (quote follow-up / deposit nudges / white-glove delivery coordination), and the after-purchase thread the bot holds for the 4–12 week fulfillment. The map finds them; the build closes them, one mapped window at a time.

01
Speed-to-lead floor on the $1,200 order — the same-minute acknowledgement the maker team owes
A made-to-order furniture shop runs on its inquiry reply. A 4–12 week fulfillment already sits between the cart and the delivery; a form that lands on Monday and gets a human reply on Wednesday is the inquiry that walked. The map draws the speed-to-lead line on the same floor the /speed-to-lead and /slow-reply pillars hold for service SMBs: same-minute acknowledgement, escalation by morning, and the warm thread carried through the 4-week fulfillment window instead of hung up at the inquiry. The bot is the floor a 2-3 maker team holds during the morning bench time, the lunch bench, and the after-shop window when the visitor is still reading.
02
Reply-loss arithmetic on the $1,200 order — what $1,800 – $3,600/month of leak looks like at this AOV
A 2-3 maker shop sees ~120 inbound inquiries a month (quote requests, custom orders, "do you ship to X"), closes ~3% of them, and writes the average ticket around $1,200 — a made-to-order side table, a 6-board dining top, a custom upholstery run. Apply the lead-response gap (the share of inquiries that age past the hour or never reach a human at all), and the lost-conversation bucket lands inside the $1,800 – $3,600/month envelope. The same envelope the service-SMB /speed-to-lead, /slow-reply, /after-hours, /missed-questions, /booking-recovery, and /process-breakdown pillars each walk from a different angle is the envelope here, sized for furniture.
03
Quote follow-up, deposit nudges, and white-glove delivery coordination — the three jobs the bot closes on the journey
Furniture already has a 4–12 week fulfillment window, and the bot runs the three jobs that compound on top: quote follow-up (the same-minute acknowledgement, the "do you have a custom size" reply, the deposit handoff), deposit nudges (the deposit-collected/week cadence on a $1,200 average ticket, the second-touch those deposits wait on), and white-glove delivery coordination (the routing/escalation rule when a delivery date slips or a customer wants a re-route). The same three jobs the /booking-recovery and /cart-recovery pillars scope for booking and checkout are the three your made-to-order team needs at this AOV — built against the same custom plan, the same written playbook, the same single invoice.
04
White-glove delivery coordination — the after-purchase thread the bot holds for you across the 4–12 week fulfillment
The order ships, and the customer is still asking about the lead time, the white-glove window, the access notes, the change-of-address from week six. The bot holds three queue levels in parallel: the same-day quote follow-up on the inquiry side, the deposit-nudge cadence on the order side, and the white-glove delivery handoff from a written playbook once the maker is on the bench. The map writes the cadence against the operations you already run — the SMS route for the deposit nudge, the booking tool for the delivery slot, the CRM for the customer's status foot — and the build layers the bot onto the same stack instead of building a parallel one. That is the difference between the $1,800 – $3,600/month leak a 2-3 maker shop leaves on the table, and the same envelope recoiled by a 24/7 agent. The map sizes which part of the journey is leaking the most on a particular shop; the build closes that one first.

The arithmetic, with assumptions spelled out

How a 2-3 maker shop arrives at the $1,800 – $3,600/month speed-to-lead leak.

Take a 2-3 maker shop with 120 inquiries a month and a $$1,200 AOV. Apply a 3% close rate and a lead-response gap of roughly 50% — the share of inquiries that decay between the same-minute reply and the four-hour wait, plus the share never contacted by a human at all. The lost-conversation bucket — 120 × 3% × $1,200 × ~50% ≈ $1,800 – $3,600/month — is the envelope the mapped journey + 24/7 AI agent recovers. Real shops skew higher once the AOV climbs past $1,200 or the inquiry volume grows inside a busy season; the rounded figure sits inside the same envelope across most 2- and 3-person maker shops.

Worked example, not a guarantee — substitute your own inquiries/mo, close rate, and AOV to rerun against your operation.

Sample inputs

Monthly inquiries
120
Avg AOV
$1,200
Close rate
~3%
Lead-response gap
~50%

Worked loss

120 × ~3% × $1,200 × ~50% ≈ $1,800 – $3,600/mo

The three jobs the bot covers on the journey

Quote follow-up. Deposit nudges. White-glove delivery coordination.

The same price band, the same custom map, the same 24/7 agent the rest of this cluster ships — built against the three jobs a 2-3 maker shop needs at this AOV: the same-minute quote reply the visitor expects, the deposit-nudge cadence the order side runs on, and the white-glove delivery handoff the after-purchase thread carries across the 4–12 week fulfillment. The map decides which part of the journey is leaking the most on your operation; the build closes that one first.

01 · Quote

Quote follow-up
The same-minute acknowledgement on the quote request, the custom-size reply, and the deposit handoff. The floor a 2-3 maker shop holds during the morning bench time and the after-shop window.

02 · Deposit

Deposit nudges
The deposit-collected/week cadence on a $1,200 average ticket — the second-touch those deposits wait on, the route straight into your CRM, and the after-hours reply from a written playbook.

03 · Delivery

White-glove delivery coordination
The after-purchase thread the bot holds for you across the 4–12 week fulfillment: the lead-time questions, the white-glove window, the access notes, the change-of-address from week six. Hand-off by morning when a human should touch.

Is this for your shop?

Talk to us about your $1,200 shop. Five fields, one business day.

Shop name, URL, monthly order volume, the biggest pain on the bench, and an owner email. We'll tell you in plain English whether the 24/7 agent + morning handoff fits the 2-3 maker team on a $1,200 order — and at what shape. Or jump to the mapping call for the longer intake.

Five fields, no demo

Shop name, URL, monthly order volume, biggest pain, owner email. We reply within one business day — usually faster.

Five fields. We reply within one business day.

FAQ

The questions a 2-3maker shop asks once they've read the worked example.

Quick answers about the speed-to-lead floor on the $1,200 order, the $1,800 – $3,600/month envelope, the deposit-nudge and white-glove delivery coordination jobs, and how the 24/7 agent + morning handoff keep the line open across the 4–12 week fulfillment. If yours isn't here, send it directly to hatchloom-5@polsia.app.

One mapping call away

Tell us how your shop meets a $1,200 order. The map comes from there.

No sales deck, no demo under NDA. Send us the shape of your operation, the CRM and SMS provider you already pay for, the 4–12 week fulfillment window, and a window for a 30-minute call. We'll tell you in plain English how much of the $1,800 – $3,600 /month leak the 24/7 agent is positioned to close on a 2-3 maker shop — and whether the engagement fits. Read more on the landing page.

Start a mapping call

Replies in one business day, usually faster.

Or revisit the landing page, the pricing outline, the how it works walk-through, or jump straight to intake.